Parent Account (Troubleshooting)

  • I can’t send a message to my child or to the teacher:
    • Parent Accounts are meant for observational purposes, and do not have a messaging feature. If you would like to contact the teacher, we recommend an alternative such as email.
  • I can’t create my Profile page:
    • Parent Accounts do not have a Profile page.
  • I can’t see posts to my child’s Group:
  • Nothing happens when I click the Notification icons at the top of my Homepage:
    • The red notification bubble will appear below each icon when you have a new notification. If you do not see the red notification bubble and the icon appears grayed out, no new notifications have been received.