Parent Account (Troubleshooting)

If you're having initial issues with your Parent account, use these quick troubleshooting tips:

  • I can’t see posts within my child’s Class/Group: Parent accounts are built for observational purposes only.  At this time Parent accounts can only see Class/Group tasks and Posts from the Class/Group Teacher or any Co-Teachers as well as their child's Posts.  In some cases, it may be that Parents cannot see Class/Group Posts if the Teacher has chosen to hide their Posts from Parents. If this is a concern, please check with your child's Teacher about sending Posts to the Parents.
  • I can't message a Teacher in my child's Class/Group: Parents only have the option to direct message Class Owners and Co-Teachers. If you find that you cannot message a Teacher in a class, they may need to be  made a Co-Teacher first by the Class Owner.
  • I can't create my Profile page: Parent accounts do not have a Profile page at this time. 
  • Nothing happens when I click on my Notification Bell: The red notification indicator will appear when you have a new notification.  If you do not see the red notification bubble, and the icon appears greyed out, you have no new notifications.