Here's a quick guide to resolving any simple issue with Badges:
- I am missing some Badges from my profile: The First Teacher Badge is a placeholder Badge for new schools that do not have staff yet. If you are missing any other Badges, please contact us.
- I'm having issues uploading Badge images: If you cannot upload an image for the Badge you are creating, please make sure the image dimensions are 144 x 144 pixels and no larger than 1 MB. Please note that we do not support GIFs or bitmaps.
- I can't see the Badges I've created: If you’ve created a Badge successfully but cannot view its image, it's possible that your school’s filters may be blocking the images. We recommend your IT Department whitelisting the sites found on our URL Whitelist page.